Affiliate Programme Terms

These Affiliate Programme Terms (“Affiliate Terms”) govern your application to and participation in the Onetel Affiliate Programme (“Programme”). By submitting an application, using affiliate tools, or promoting Onetel as an affiliate, you agree to these Affiliate Terms and our Terms of Service.

1. Eligibility and enrolment

• You must be at least 18 years old and able to enter a binding agreement.
• Your application information must be complete and accurate.
• We may approve, decline, or request more information about an application. Approval is not guaranteed.
• You must keep your account and payout details current and secure.

2. Tracking and attribution

A valid click on your affiliate link starts a tracking window of 30 days. If the visitor creates a verified account during that window, the account may retain ongoing attribution to you for qualifying future orders.

For a transaction, a current valid referral session is considered first; an eligible affiliate coupon is considered next; existing account attribution is used as a fallback. A later valid referral link or affiliate coupon may therefore take precedence over earlier account attribution.

Attribution depends on the visitor's browser, cookies, account activity, and successful tracking. We do not guarantee attribution when cookies are blocked or deleted, links are altered, devices or browsers change without an account sign-in, or tracking is otherwise interrupted. Our records determine attribution unless we identify a clear technical error.

3. Qualifying transactions and commission

The public base commission rate is currently 5% of the eligible order value. Your dashboard displays the rate assigned to your account and is authoritative if an individual rate or tier differs from the public base rate.

A qualifying transaction must be genuine, successfully paid, properly attributed, and compliant with these Affiliate Terms. Unless we approve otherwise in writing, no commission is payable for self-referrals, test or duplicate orders, fraudulent activity, cancelled or refunded orders, chargebacks, or transactions generated through prohibited promotion.

Commission may be pending while we validate a transaction. We may reject, hold, or reverse commission where reasonably necessary to address refunds, chargebacks, fraud, tracking errors, legal requirements, or a breach of these Affiliate Terms.

4. Permitted promotion

You may promote Onetel through truthful editorial content, websites, video, social media, newsletters, podcasts, and communities that you own or are authorized to use. You must:

• describe Onetel, prices, coverage, discounts, and product features accurately;
• keep claims and promotional information current;
• use affiliate links and creative assets as provided or permitted; and
• follow the laws, platform rules, privacy requirements, and advertising standards applicable to your audience.

5. Disclosure requirements

You must clearly disclose your material connection to Onetel close to each endorsement or affiliate link, before or at the point where a person can act on it. The disclosure must be easy to notice and understand. A suitable plain-language example is: “I may earn a commission if you buy through this link, at no extra cost to you.”

6. Prohibited conduct

You must not:

• send spam or unsolicited commercial messages;
• make false, misleading, unsubstantiated, or outdated claims;
• use cookie stuffing, hidden frames, forced clicks or redirects, adware, malware, or similar techniques;
• place orders through your own affiliate link or coordinate artificial transactions;
• publish unauthorized coupon codes or claim that a standard offer is exclusive;
• impersonate Onetel or register domains, accounts, or profiles confusingly similar to our brand;
• bid on Onetel names, misspellings, domains, or other branded search terms without prior written approval;
• use misleading browser extensions, pop-ups, toolbars, or automatic link replacement; or
• promote illegal, hateful, deceptive, sexually explicit, or otherwise harmful content in connection with the Programme.

7. Brand and intellectual property

While your account is approved, we grant you a limited, revocable, non-exclusive, non-transferable licence to use approved Onetel names and creative assets solely to participate in the Programme. You may not modify our marks, imply sponsorship beyond the affiliate relationship, or use our intellectual property after participation ends.

8. Coupons, links, and technical tools

You may use dashboard-generated links, approved coupons, banners, pixels, APIs, and postbacks only for legitimate Programme activity. Do not expose secret credentials or use our systems in a way that disrupts service, creates excessive automated traffic, accesses another account, or circumvents security controls.

9. Payouts

You may request payout when your eligible balance reaches the current minimum of $50. Available payout methods may include PayPal, USDT, Bitcoin, and bank wire. You are responsible for accurate payout information, any recipient-side fees, and taxes applicable to your earnings.

Approved payout requests are normally processed within five business days, but fraud, identity, sanctions, tax, or other compliance checks and payment-network delays may require additional time. We may request information reasonably needed to complete those checks.

10. Suspension and termination

You may stop participating at any time. We may suspend or terminate access to the Programme for breach, fraud risk, legal or security concerns, prolonged inactivity, or discontinuation of the Programme. On termination, you must stop presenting yourself as a Onetel affiliate and stop using our marks. Eligible undisputed commission accrued before termination remains subject to validation and the payout threshold; commission connected to a breach may be withheld or reversed.

11. Changes to the Programme

We may change rates, thresholds, attribution rules, features, or these Affiliate Terms. Material changes will be posted here with an updated date and, when appropriate, communicated through the dashboard or email. Continued participation after a change takes effect constitutes acceptance of the updated Affiliate Terms.

12. Confidentiality and data

Non-public commercial, technical, customer, and Programme information must be kept confidential and used only for participation in the Programme. You must not attempt to identify customers from aggregated reporting or collect personal data through our tools except as lawfully permitted. Our handling of personal data is described in our Privacy Policy.

13. Disclaimers and liability

The Programme and its tracking tools are provided on an “as available” basis. To the fullest extent permitted by law, Onetel is not liable for indirect, incidental, special, or consequential loss, loss of profits, or loss caused by third-party platforms, networks, or interrupted tracking. Nothing in these Affiliate Terms excludes liability that cannot legally be excluded.

14. Governing law

These Affiliate Terms are governed by the laws of Singapore. Disputes shall be resolved in the courts of Singapore.

15. Contact

Questions about the Programme can be sent through our contact page or to legal@onetel.com.hk. Practical setup guidance is available in the Affiliate Help Centre.