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Message us whenever — while you're packing, mid-trip, or once you're home again.
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The quickest route to a person. Replies usually land in under 2 minutes, 24 hours a day, 7 days a week.
Chat with supportEmail Support
Rather write it out? Email us and you'll have an answer back within a few hours.
[email protected]Support Ticket
Billing question, a replacement eSIM, something wrong with an order — open a ticket and we'll sort it promptly.
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Support ticket
Under 24 hours
What people usually write in about
Start with your spam/junk folder — that's where most of them end up. Still missing? Your order is saved in your account, or send us your order number on live chat and we'll resend the code immediately.
Nine times out of ten, Data Roaming is switched off on the eSIM line. Turn it on: Settings → Cellular → your eSIM plan → Data Roaming on. Still nothing? We can look up your plan status in real time.
Haven't used the eSIM? You get every cent back, up to 30 days after you buy. Open a support ticket, quote your order number, and we'll process it right away.
Once a QR code is scanned, that profile belongs to that device. Message support and we'll arrange a replacement profile for you.
Get on live chat quickly. Any order we haven't fulfilled yet can still be changed.
