Frequently Asked Questions
Everything you need to know about eSIMs, plans, pricing, and getting support.
Get help 24/7
Covers 150+ countries
eSIM Basics
12 questions — tap any one to open the full answer.
How do I delete an eSIM from my phone?
Can I keep my normal SIM active alongside the eSIM?
Does my phone have to be unlocked for an eSIM?
Will an eSIM work anywhere in the world?
Can I use an eSIM on an iPad?
How do I install an eSIM?
How do eSIMs actually work?
How many eSIMs can one phone hold?
Does my iPhone support eSIM?
What's an eSIM?
eSIM vs physical SIM — what's the difference?
Which phones work with eSIM?
Plans & Pricing
12 questions — tap any one to open the full answer.
Are there hidden fees or roaming charges?
Can I add more data to my eSIM?
Can one eSIM cover more than one country?
Do these eSIMs include calls and texts?
How much is an eSIM?
Can I tether or use a hotspot?
What data plans can I choose from?
What if I use up all my data?
Which network do I get abroad?
When does the validity period on my eSIM start?
Which countries are covered?
Do your eSIMs support 5G?
Orders & Support
12 questions — tap any one to open the full answer.
Do you give refunds on eSIMs?
Can other people use my eSIM data?
Can I move my eSIM to a different phone?
Will my eSIM work the moment I land?
How do I activate my eSIM?
How do I get in touch with support?
How will I get my eSIM after I pay?
How fast will my eSIM arrive?
Is buying an eSIM from Onetel safe?
What happens if my phone gets stolen or lost overseas?
My eSIM isn't working. What now?
Which payment methods can I use?
