How do I get in touch with support?

Three ways: live chat, which sits on every page; email support; or a ticket through the support portal. The team is on 24/7 and replies usually land within minutes.

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More Orders & Support questions

Do you give refunds on eSIMs? Can other people use my eSIM data? Can I move my eSIM to a different phone? Will my eSIM work the moment I land? How do I activate my eSIM? How will I get my eSIM after I pay? How fast will my eSIM arrive? Is buying an eSIM from Onetel safe? What happens if my phone gets stolen or lost overseas? My eSIM isn't working. What now? Which payment methods can I use?

Related topics

Does my iPhone support eSIM? How many eSIMs can one phone hold? Which phones work with eSIM? Do these eSIMs include calls and texts? Can I tether or use a hotspot? Do your eSIMs support 5G?

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