My eSIM isn't working. What now?

Three checks first. Is your handset carrier-unlocked? Have you restarted it? Is the eSIM selected as your active data line under Settings? If none of that fixes it, our support team is available 24/7 on live chat or email and will sort it out.

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More Orders & Support questions

Do you give refunds on eSIMs? Can other people use my eSIM data? Can I move my eSIM to a different phone? Will my eSIM work the moment I land? How do I activate my eSIM? How do I get in touch with support? How will I get my eSIM after I pay? How fast will my eSIM arrive? Is buying an eSIM from Onetel safe? What happens if my phone gets stolen or lost overseas? Which payment methods can I use?

Related topics

eSIM vs physical SIM — what's the difference? How many eSIMs can one phone hold? How do I install an eSIM? Can I add more data to my eSIM? What data plans can I choose from? Can I tether or use a hotspot?

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My eSIM isn't working. What now?

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