Refund Policy

Last updated: October 10, 2026

Full refunds are available within 30 days only for eligible eSIMs whose QR code has not been scanned and which have not been installed or activated. Once installed or activated, an eSIM is non-refundable, even if no data has been used.

1. Refunds If You Cancel the Service

If your plans change and you have not scanned, installed, or activated your eSIM, you are eligible for a full refund within 30 days of purchase.

Conditions
  • The request must be submitted within 30 days from the original purchase date.
  • The eSIM QR code must not have been scanned or installed on any device.
  • Money goes back to the payment method you used, within 5–10 business days.
How to Claim

Reach our support team via support ticket or live chat and quote your order number. We'll process your request promptly.

2. Refunds If Your Phone Is Locked or Not Compatible

When your device is not eSIM-compatible or is carrier-locked, a full refund is available only before the QR code is scanned and before installation or activation.

Conditions
  • You need to report the issue before the eSIM QR code is scanned, installed, or activated.
  • We recommend checking with our compatibility checker before purchasing.
  • As evidence, we may ask for a screenshot of the error or your device settings.
Requesting a Refund

Send support your order number and say what the compatibility problem is. Attach error messages or screenshots if you have them.

3. Installed or Activated eSIMs

If the eSIM has already been installed or activated, it is not eligible for a refund, including when it has not connected or has used no data. Our support team will still help troubleshoot the connection.

Conditions
  • Contact our support team for installation and connection troubleshooting.
  • Installation, activation, or zero data usage does not restore refund eligibility once the QR code has been scanned or the eSIM installed.
  • We may request screenshots or signal details to diagnose the issue.
How to Get Help

Open a live chat or file a support ticket. Include your order number, your device model, and what is going wrong.

What We Do Not Refund

  • eSIMs whose QR code has been scanned or which have been installed or activated, whether or not any data was used
  • Problems caused by wrong device settings (e.g., eSIM switched off, wrong APN)
  • Plans that expired because the customer did not activate inside the validity window
  • Requests made more than 30 days after the purchase date

Processing Time

Once approved, refunds are processed within 5–10 business days and sent back to the original payment method. Your bank may take a few extra days to show the money in your account.

Contact Us

For refund questions, contact our support team:

Refund Policy