Cookie Policy
Updated March 2026
This Cookie Policy sets out how Onetel uses cookies and similar tracking technologies on our site, and how you can switch them off.
1. Cookies Explained
A cookie is a small text file a site saves on your device when you visit. It lets the site remember your settings, which makes the next visit smoother. Some are "session cookies" and disappear the moment you close the browser. Others are "persistent cookies" and stay put until they expire or you delete them.
2. The Cookies We Set
| Category | Purpose | Examples |
|---|---|---|
| Essential | Needed for the site to work. Cannot be switched off. | Cart data, currency preference, session cookie, CSRF token |
| Analytics | Show us how visitors move through the site (anonymised). | Google Analytics cookies (_ga, _gid) |
| Marketing | Serve relevant ads and measure how campaigns perform. | Meta Pixel, Google Ads (consent required) |
| Functional | Hold your settings and tailor what you see. | Language setting, plans you viewed before |
3. Third-Party Cookies
A few cookies come from third-party services we use:
- Stripe — payment processing
- Google Analytics — anonymised analytics
- Live chat (Intercom) — support chat widget
4. Managing Cookies
There are several ways to control cookies:
- Browser settings: most browsers let you block or delete cookies. Your browser's help page has the steps.
- Opting out of Google Analytics: install the Browser Add-on for Google Analytics Opt-out.
- Consent banner for cookies: you can change your preferences whenever you want through the cookie settings link in our footer.
Switch off essential cookies and core parts of the site stop working, including your cart and login.
5. Updates to This Policy
This policy may change from time to time. The "Last updated" date at the top tells you when we last revised it.
6. Contact
Questions? Email [email protected].
