Cookie Policy
Last updated: March 2026
This Cookie Policy sets out how Onetel uses cookies and similar tracking technologies on our website, and the choices you have to control them.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the site to remember your choices and improve your experience. A cookie may be a "session cookie" (erased when you close your browser) or a "persistent cookie" (kept until it expires or you remove it).
2. Cookies We Use
| Category | Purpose | Examples |
|---|---|---|
| Essential | Required for the site to work. Cannot be switched off. | Session cookie, CSRF token, cart data, currency preference |
| Analytics | Help us see how visitors use the site (anonymised). | Google Analytics (_ga, _gid) |
| Marketing | Shows relevant ads and tracks how well campaigns perform. | Google Ads, Meta Pixel (only with consent) |
| Functional | Saves your choices and tailors the site to you. | Language, plans you have looked at |
3. Third-Party Cookies
A few cookies come from third-party services we rely on:
- Stripe — payment processing
- Google Analytics — anonymised analytics
- Intercom / live chat — customer support widget
4. Managing Cookies
You have several ways to control cookies:
- Browser settings: most browsers let you block or delete cookies. See your browser's help page for how.
- Google Analytics opt-out: install the Google Analytics Opt-out Browser Add-on.
- Cookie consent banner: you can adjust your choices at any time through the cookie settings link in our footer.
Please be aware that turning off essential cookies will break core site functions, including your cart and login.
5. Changes to This Policy
We may revise this policy occasionally. The "Last updated" date at the top shows the latest version.
6. Contact
Questions? Email privacy@onetel.com.hk.
