Terms of Service

These Terms of Service ("Terms") govern your use of the Onetel native mobile application, website and eSIM services operated by Targa Limited (Company number: 1412942; Business registration number: 51710016), Flat/Room B8, 5/F, Cheung Wei Industrial Building, No. 42 Lee Chung Street, Chai Wan, Hong Kong. By placing an order or creating an account, you agree to these Terms.

1. The Service

Onetel is an eSIM marketplace that allows you to purchase mobile data plans for travel. After purchase, you receive a QR code by email to install the eSIM on your compatible, unlocked device.

2. Eligibility

You must be at least 18 years old and capable of entering into a binding contract. By using Onetel, you confirm that you meet these requirements.

3. Orders and Payment

• Once your payment goes through, we email you to confirm the order.
• Prices appear in the currency you choose, with all applicable fees included.
• Stripe handles payment processing. We never store your card details.
• We may cancel any order we suspect is fraudulent.

Account balance restriction

Balance loaded or earned on the Onetel website may be used only to fund eligible eSIM mobile-data service that is consumed outside the app. Account balance cannot purchase or unlock Gold, Test Flight, memberships, subscriptions, app features, digital content, virtual items, or any other in-app functionality. Membership checkout is a separate card payment completed on the Onetel website and processed by Stripe.

Test Flight Free-Trial Terms: 1-Day and 3-Day Offers

Onetel Test Flight may be offered with either a 1-day free trial or a 3-day free trial. The standard public offer is the 1-day trial. A 3-day trial applies only when an eligible campaign or affiliate landing page clearly displays that duration. The duration shown on the landing page and recorded when you enrol is the duration that applies to your membership.

• Your applicable trial period begins when your Test Flight membership is created. The expiry date and time displayed in your dashboard control.
• We may place a temporary card-verification authorization in the price and currency shown at checkout: US$1, €1, £1, or S$1. This is not a fee and is reversed immediately, although your bank may take several business days to remove the pending hold.
• You may claim one eligible promotional eSIM during your trial, subject to successful card verification, plan availability, device compatibility, and the one-time-use restriction.
• If you cancel before the applicable 1-day or 3-day trial ends, no membership fee is charged and the promotional eSIM is deactivated.
• If you do not cancel before the displayed trial expiry, your membership automatically continues at the price and currency shown at checkout: US$9.99, €9.99, £9.99, or S$9.99 per month. Each successful monthly payment is added to your account as credit valid for 30 days.
• You may cancel from your dashboard under Settings → Membership. Each customer may receive only one Test Flight free trial and one promotional trial eSIM, regardless of trial duration or campaign.

4. eSIM Delivery and Activation

• Right after purchase, we send the QR codes to your email address.
• You must make sure your device supports eSIM and is carrier-unlocked.
• Your plan starts when you first connect to the destination network. Validity counts from that moment.
• Once installed, the plan cannot be moved to another device.

5. Refunds and Cancellations

Our refund policy is available at onetel.com.hk/refund-policy. In summary:

• Full refunds are available within 30 days only when the QR code has not been scanned and the eSIM has not been installed or activated.
• Device incompatibility or carrier locking must be reported before scanning or attempting to install the eSIM.
• Once an eSIM is installed or activated, it is non-refundable, even if no data was used or a connection issue occurs.

6. Acceptable Use

You agree not to:

• Resell, share, or transfer eSIM plans
• Use the service for illegal activities
• Attempt to reverse-engineer or interfere with our systems
• Provide false information during registration or checkout

7. Account Closure

You may delete your account in the mobile app under Settings → Delete Account. Account deletion disables access immediately and stops active memberships from renewing. It does not cancel, refund, or extend an eSIM plan already delivered, and it does not create a refund right beyond our Refund Policy. We may retain transaction, tax, dispute, fraud-prevention, and other records where required by law or reasonably necessary to protect the service and its users, as described in our Privacy Policy.

8. Intellectual Property

Everything on Onetel — text, logos, graphics, and code — belongs to Onetel or its licensors, and cannot be reproduced without permission.

8. Limits on Our Liability

Onetel is not responsible for: outages on networks we do not run; lost data; indirect or consequential losses; or any claim larger than the amount paid for the relevant order.

9. Revisions to These Terms

We can change these Terms at any time. Revised Terms will appear on this page with a fresh "Last updated" date. Using the service after a change means you accept it.

11. Governing Law

The laws of Singapore govern these Terms. Any dispute goes to the courts of Singapore.

12. Contact

Questions? Email legal@onetel.com.hk.