Do you give refunds on eSIMs?

A full refund is available within 30 days only if the QR code has not been scanned and the eSIM has not been installed or activated. Once installed or activated, it is non-refundable, even if no data was used. Submit a support request with your order number.

Ready to stay connected

Need data abroad?

Plans start at $2, cover 150+ countries, arrive instantly, and skip roaming charges entirely.

Browse plans See the setup →

More Orders & Support questions

Can other people use my eSIM data? Can I move my eSIM to a different phone? Will my eSIM work the moment I land? How do I activate my eSIM? How do I get in touch with support? How will I get my eSIM after I pay? How fast will my eSIM arrive? Is buying an eSIM from Onetel safe? What happens if my phone gets stolen or lost overseas? My eSIM isn't working. What now? Which payment methods can I use?

Related topics

How do I install an eSIM? Does my phone have to be unlocked for an eSIM? How many eSIMs can one phone hold? How much is an eSIM? What data plans can I choose from? Which countries are covered?

FAQ

FAQ Categories

eSIM Basics Plans & Pricing Orders & Support

Question not answered?

Support is staffed 24/7 — answers usually come back in minutes.

Contact support