Can I move my eSIM to a different phone?
No. A QR code works once, and once installed the eSIM is tied to that specific device. An active eSIM cannot be moved across handsets. If you are switching phones, talk to support.
More Orders & Support questions
Do you give refunds on eSIMs?
Can other people use my eSIM data?
Will my eSIM work the moment I land?
How do I activate my eSIM?
How do I get in touch with support?
How will I get my eSIM after I pay?
How fast will my eSIM arrive?
Is buying an eSIM from Onetel safe?
What happens if my phone gets stolen or lost overseas?
My eSIM isn't working. What now?
Which payment methods can I use?
Related topics
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