What happens if my phone gets stolen or lost overseas?

Get in touch with support straight away. The eSIM is locked to the device it was installed on, so it won't move to a new phone. Depending on the state of your plan, we can issue a replacement QR code — decided case by case.

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Do you give refunds on eSIMs? Can other people use my eSIM data? Can I move my eSIM to a different phone? Will my eSIM work the moment I land? How do I activate my eSIM? How do I get in touch with support? How will I get my eSIM after I pay? How fast will my eSIM arrive? Is buying an eSIM from Onetel safe? My eSIM isn't working. What now? Which payment methods can I use?

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How do I install an eSIM? How do I delete an eSIM from my phone? Which phones work with eSIM? Do these eSIMs include calls and texts? Which countries are covered? Which network do I get abroad?

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What happens if my phone gets stolen or lost overseas?

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